Thank you for choosing our handmade-pottery studio! We aim to give every customer a seamless, worry-free shipping experience — worldwide. Whether you live in the next county or on another continent, we’ll get your pieces to you safely and promptly.
- Carriers
All parcels leave our Australia studio via DHL, selected automatically by weight and destination. Both services are fully tracked and time-proven. - Tracking & Notifications
As soon as your package is on its way we’ll email you a tracking link so you can follow its journey door-to-door. - Shipping Cost
Exact postage is calculated and displayed at checkout — no surprises, no hidden extras. - Delivery Times
- Australia.: 1–2 business days after dispatch
- Rest of the world: 5–10 business days
These are typical guides; customs clearance and local postal delays can occasionally add time. We’ll always keep you informed if anything changes.
- Customs & Duties (International Orders)
Any import taxes, duties or handling fees imposed by your country are the buyer’s responsibility and are collected on delivery. - Eco-Friendly Packaging
We double-box every piece in recyclable, plastic-free materials engineered to survive a drop-test, not the planet. - Processing Time
Ready-to-ship items leave within 1–2 business days. Made-to-order pieces are crafted and dispatched within 2–3 weeks. During holiday rushes we post estimated time-frames on the product page and will always confirm dispatch by email.
Need help? Our customer-care team is a quick message away. Thank you for supporting handmade art — we hope your new pottery brings daily joy for years to come.